Incivility and dysfunction in the library workplace : a five-year comparison

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Croxton, R. A., Henry, J., & Moniz, R. (2022). Incivility and dysfunction in the library workplace : a five-year comparison. Journal Of Library Administration. https://doi.org/doi:10.1080/01930826.2022.2146440
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Description

The purpose of this study was to explore the internal library workplace incivility, conflict, and dysfunction which currently exists and identify five-year trends as compared to results of the study conducted by Henry et al. (2018). Areas of bullying, cyber bullying, mobbing, cyberloafing, and emotional intelligence were explored in addition to the impact of COVID-19 on incivility. The data represents both quantitative and qualitative feedback from 643 library employees through a self-reporting survey distributed by the authors through listservs. Findings indicate since 2017 library workplace dysfunction, cyberloafing, and bullying behaviors have increased while mobbing and emotional intelligence have declined. Keywords: civility, bullying, mobbing, cyberloafing, cyberbullying, emotional intelligence, workplace culture, conflict, conflict management, counterproductive work behaviors, library jobs, communication, COVID-19

Details
Title

Incivility and dysfunction in the library workplace : a five-year comparison

Author(s)

Croxton, Rebecca A.
Henry, Jo
Moniz, Richard

UNC Charlotte Affiliate Type

Faculty

Extent

1 online resource

Date Created

2022

Material Type

Journal article

Genre

articles

Resource Type

text

Abstract

The purpose of this study was to explore the internal library workplace incivility, conflict, and dysfunction which currently exists and identify five-year trends as compared to results of the study conducted by Henry et al. (2018). Areas of bullying, cyber bullying, mobbing, cyberloafing, and emotional intelligence were explored in addition to the impact of COVID-19 on incivility. The data represents both quantitative and qualitative feedback from 643 library employees through a self-reporting survey distributed by the authors through listservs. Findings indicate since 2017 library workplace dysfunction, cyberloafing, and bullying behaviors have increased while mobbing and emotional intelligence have declined. Keywords: civility, bullying, mobbing, cyberloafing, cyberbullying, emotional intelligence, workplace culture, conflict, conflict management, counterproductive work behaviors, library jobs, communication, COVID-19

Subjects--Topics

Libraries
Work environment

Is Part Of

Journal of library administration

Language

English

Published Version (Please cite this version)

doi:10.1080/01930826.2022.2146440

Publisher's Version

https://doi.org/10.1080/01930826.2022.2146440

Permalink

http://hdl.handle.net/20.500.13093/work:1252

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This item may be protected by copyright and other related rights. Atkins Library provides access to this item for educational and research purposes only; other uses require the permission of the copyright holder.