Incivility and dysfunction in the library workplace : perceptions and feedback from the field

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Croxton, R. A., Henry, J., Eshleman, J., & Moniz, R. (2017). Incivility and dysfunction in the library workplace : perceptions and feedback from the field. Journal Of Library Administration. https://doi.org/doi:10.1080/01930826.2017.1412708
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Description

Issues associated with lack of civility, less than ideal functionality, and employees that may not self-reflect as much they should are all challenges in the modern workplace and libraries are no exception. The purpose of this study was to determine which issues associated with a lack of civility such as mobbing, bullying, workplace dysfunction, and lack of abilities regarding self-reflection were found in the library workplace and to what extent. The data represents the feedback of 4,168 library employees through a self-reporting survey instrument designed by the authors with the help of the American Library Association. Data is both quantitative and qualitative and seeks to examine the issues addressed across all types of libraries. While useful for all library employees, this study and report are especially relevant to the modern library administrator.

Details
Title

Incivility and dysfunction in the library workplace : perceptions and feedback from the field

Author(s)

Croxton, Rebecca A.
Henry, Jo
Eshleman, Joe
Moniz, Richard

UNC Charlotte Affiliate Type

Faculty

Extent

1 online resource

Date Created

2017

Material Type

Journal article

Genre

articles

Resource Type

text

Abstract

Issues associated with lack of civility, less than ideal functionality, and employees that may not self-reflect as much they should are all challenges in the modern workplace and libraries are no exception. The purpose of this study was to determine which issues associated with a lack of civility such as mobbing, bullying, workplace dysfunction, and lack of abilities regarding self-reflection were found in the library workplace and to what extent. The data represents the feedback of 4,168 library employees through a self-reporting survey instrument designed by the authors with the help of the American Library Association. Data is both quantitative and qualitative and seeks to examine the issues addressed across all types of libraries. While useful for all library employees, this study and report are especially relevant to the modern library administrator.

Subjects--Topics

Libraries
Work environment

Is Part Of

Journal of library administration

Language

English

Published Version (Please cite this version)

doi:10.1080/01930826.2017.1412708

Publisher's Version

https://doi.org/10.1080/01930826.2017.1412708

Permalink

http://hdl.handle.net/20.500.13093/work:1253

Rights

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